Ondara Spa at Andaz Miami Beach: treatments, rules, and arrival tips
Ondara Spa at Andaz Miami Beach is the hotel's adults-only full-service spa on the 4th floor, open daily from 10:00 AM to 6:00 PM and available to guests 18 and older. It offers more than 25 curated treatments — massages, facials, body treatments and specialized services — and asks guests to arrive at least 15 minutes before appointments.
In this guide
Ondara Spa at a glance
Ondara Spa is the on-site, adult-only spa at Andaz Miami Beach Resort & Spa, located on the hotel's fourth floor at 4041 Collins Avenue.
Official spa hours are daily from 10:00 AM to 6:00 PM. Spa services are restricted to guests 18 years of age or older.
- Location: 4th floor, Andaz Miami Beach Resort & Spa
- Hours: 10:00 AM – 6:00 PM daily
- Age limit: 18+ for spa treatments
| Feature | Detail |
|---|---|
| Access | Adults 18+ for treatments |
| Typical hours | 10:00 AM–6:00 PM |
| Products used | Obagi Medical skincare |
Treatments offered
Ondara Spa lists more than 25 curated treatments covering massages, facials, body scrubs and wraps, red-light therapy, scalp massages, and a touchless reLounge therapy.
The spa also provides specialized services such as red-light therapy and touchless treatments; Obagi Medical products are used in its skincare treatments.
- Massages: multiple styles and durations
- Facials: medical-grade products from Obagi Medical
- Body treatments: scrubs and wraps
- Special therapies: red-light therapy, scalp massage, reLounge
| Category | Examples |
|---|---|
| Massage | Classic, deep-tissue and relaxation options |
| Facial | Obagi Medical-based restorative facials |
| Body | Scrubs, wraps, red-light therapy |
Spa rules, age limits, and accessibility
Ondara Spa is designated adults-only; treatments are available only to guests aged 18 and up. The Andaz Miami Beach property itself is mixed-use and welcomes families in other hotel areas, but spa access is restricted.
The property and spa offer wheelchair-accessible routes and facilities, and the hotel provides accessible accommodations — check with the hotel directly for specific accessible treatment-room details.
- Spa treatments: 18+ only
- Hotel check-in minimum age: 21 (valid photo ID required)
- Hotel is smoke-free and has accessible paths to elevators and public areas
| Rule | What to expect |
|---|---|
| Minimum age for spa treatments | 18 years |
| Minimum age to check in to hotel | 21 years with photo ID |
| Smoking policy | Property is smoke-free |
Arrival and appointment tips
Plan to arrive at least 15 minutes before your scheduled appointment; Ondara Spa asks guests to arrive early and notes that late arrivals may have reduced treatment time but will still be charged the full service fee.
If you're staying at Andaz Miami Beach, allow time for valet parking and check-in procedures. The hotel's standard check-in time is 4:00 PM and check-out is 11:00 AM.
- Arrive 15+ minutes early to check in and use locker rooms
- Late arrivals: treatment length may be shortened; full charge applies
- Reserve appointments in advance, especially on weekends and holidays
| Item | Advice |
|---|---|
| Travel to spa | Elevators to 4th-floor spa — allow extra time from beach or pool |
| Parking | Valet-only on site; expect valet processing time |
| Payment | Hotel accepts credit/debit and contactless cards (cash not accepted) |
Locker rooms, relaxation lounge and facilities
Ondara Spa includes separate men's and women's locker rooms with infrared sauna showers and private lockers stocked with robes and sandals.
There is a coed indoor-outdoor relaxation lounge for post-treatment cooling down and quiet time overlooking the Atlantic.
- Men's and women's locker rooms with infrared sauna showers
- Private lockers, robes and sandals provided
- Coed indoor-outdoor relaxation lounge with ocean views
| Facility | Available |
|---|---|
| Infrared sauna showers | Yes (in locker rooms) |
| Robes & sandals | Provided in lockers |
| Relaxation lounge | Coed indoor-outdoor lounge with ocean view |
Etiquette, payments and related hotel policies
Treat treatment rooms and the relaxation lounge respectfully: arrive sober, silence phones, and follow staff advice on pre- and post-treatment care. The hotel is smoke-free throughout the property.
Andaz Miami Beach accepts major credit and debit cards and contactless payments; cash is not accepted at the property. A security/incidental deposit is typically held at check-in on the credit card presented.
- Payment methods: major cards (Visa, Mastercard, AmEx, others), contactless accepted; cash not accepted
- Security deposit: a hold is placed at check-in on the card used (amount set by hotel)
- Pet policy: pets allowed with prior notice but pets are not permitted in the spa
| Policy | Notes |
|---|---|
| Accepted payments | Credit/debit and contactless cards; cash not accepted |
| Incidental deposit | Hold placed at check-in on card presented |
| Pets in spa | Not allowed; pets restricted from the spa and pool decks |
