Family and age policy: pools, spa, check‑in, and kids’ access
Andaz Miami Beach Resort & Spa is a mixed-use, all-ages resort with family-friendly spaces plus a dedicated adults-only pool section where guests under 18 are not permitted. The minimum age to check in is 21 with valid photo ID; Ondara Spa and the adults-only pool both restrict access to guests 18 and older.
In this guide
Check-in, ID, and minimum age
Standard check-in time at Andaz Miami Beach Resort & Spa is 4:00 PM and standard check-out is 11:00 AM.
The hotel requires guests to be at least 21 years old to check in and asks for a valid photo ID at arrival.
- Check-in: 4:00 PM
- Check-out: 11:00 AM
- Minimum age to check in: 21 (valid photo ID required)
| Policy | Detail |
|---|---|
| Check-in time | 4:00 PM |
| Check-out time | 11:00 AM |
| Minimum age to check in | 21 (photo ID required) |
Pools: family pool vs. adults-only pool
Andaz Miami Beach Resort & Spa has two heated outdoor pools with Atlantic views: a lively, all-ages family pool and a separate adults-only pool (the upper pool).
Children of any age are welcome at the family pool; the adults-only upper pool does not admit guests under 18.
- Two heated outdoor pools with ocean views
- Family pool: open to all ages
- Upper/adults-only pool: guests must be 18 or older
| Pool | Access rules | Notes |
|---|---|---|
| Family pool | All ages welcome | Poolside food & beverage service available |
| Upper (adults-only) pool | 18+ only | Hydraulic floor can convert the pool into an event space |
Ondara Spa — age rules and arrival
Ondara Spa is located on the fourth floor and operates daily from 10:00 AM to 6:00 PM.
The spa is an adults-only retreat; guests must be 18 or older to receive treatments. Guests are asked to arrive at least 15 minutes before appointments.
- Spa hours: 10:00 AM–6:00 PM daily
- Minimum age for spa services: 18
- Arrive 15 minutes before your appointment to avoid reduced treatment time
| Spa feature | Detail |
|---|---|
| Name | Ondara Spa |
| Minimum age | 18 for treatments |
| Arrival recommendation | At least 15 minutes before appointment |
Kids, cribs, and family facilities
The resort is family-friendly and lists cribs/Pack‑N‑Plays among available amenities; the lively pool and beach access are appropriate for families.
Daily fitness classes and beach/pool chairs are included through the resort fee; the property also provides complimentary short-term e-bike/bicycle rentals useful for family outings.
- Cribs/Pack‑N‑Plays available (amenity listed)
- Resort fee includes beach & pool chairs/umbrellas and two-hour e-bike/bicycle rentals
- Direct beach access and family pool for kids of all ages
| Family amenity | What to expect |
|---|---|
| Cribs / Pack‑N‑Plays | Available (listed as an amenity) |
| Beach & pool seating | Covered by daily resort fee |
| Bike rentals | Two-hour complimentary e-bike/bicycle rentals included in resort fee |
Room access and which rooms suit families
All booked rooms and suites have access to the pools, beach, dining, and resort facilities unless a specific venue's age policy applies (for example, the adults-only pool or Ondara Spa).
Room types that may be convenient for families include Room, 2 Queen Beds and Suite, 2 Bedrooms (Skyline); check the booking to confirm bedding and occupancy limits.
- Room, 2 Queen Beds — option for families needing two beds
- Suite, 2 Bedrooms (Skyline) — multi-bed suite layout
- All rooms include access to hotel pools and beach (subject to venue age rules)
| Room name (examples) | Why families might choose it |
|---|---|
| Room, 2 Queen Beds | Two beds for siblings or shared rooms |
| Suite, 2 Bedrooms (Skyline) | Separate bedrooms for parents and kids |
| Suite, 1 Bedroom | Larger footprint than a standard room for families with a child |
Practical policies: payments, resort fee, pets
The hotel accepts credit and debit cards (Visa, Mastercard, American Express, Diners Club, Discover, JCB); cash is not accepted. A security/incidental deposit is charged at check-in and held on the card presented.
A daily resort fee covers amenities such as beach/chair access, two-hour e-bike rentals, gym access, and Wi‑Fi. The property is pet-friendly with a non-refundable fee and specific weight and notice requirements.
- Payment: cards only (no cash); major brands accepted
- Security/incidental deposit: held at check-in (amount listed by hotel)
- Resort fee covers beach/pool chairs, e-bike rentals, gym, and Wi‑Fi
- Pets allowed with a $100 non-refundable fee per stay; advance notice and weight limits apply
| Policy | Key point |
|---|---|
| Accepted payments | Credit/debit cards; no cash accepted |
| Resort fee | Daily fee covers specific amenities (beach chairs, e-bikes, gym, Wi‑Fi) |
| Pets | $100 non-refundable fee per stay; weight limits and advance notice required |
